These Terms of Service ("Terms") constitute a legally binding agreement between Conform LLC ("Company," "we," "us," or "our") and you ("you" or "User"), governing your access to and use of the Jrnyman platform, website, and mobile application (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by posting the updated Terms on our website or through the Services. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.
Subscribers are HVAC businesses and their authorized team members who subscribe to Jrnyman to manage field service operations, customers, jobs, estimates, invoices, and related payments. At launch, the Services are intended for HVAC contractors and technicians operating in the United States.
End Customers are homeowners or other clients of a Subscriber. End Customers do not create Jrnyman accounts. They may use limited public pages (for example, booking requests, estimate review, or invoice payment) solely in connection with work the Subscriber performs.
Jrnyman provides software tools only. We are not a party to any contract for HVAC or other trade work between a Subscriber and an End Customer. We do not perform field services, supervise technicians, or guarantee the quality, legality, safety, pricing, or timing of any Subscriber's work. In all dealings with End Customers, you must present yourself as a separate business from Conform LLC / Jrnyman.
To use the Services as a Subscriber, you must:
When you create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
If you are a Subscriber (or register, create, or administer a Subscriber organization), you agree that you will comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Services and the HVAC (or other) services you offer to End Customers.
Without limiting the foregoing, you represent and warrant that:
Different jurisdictions may require state and/or local licensing, bonding, or insurance for certain HVAC services or project amounts. You may optionally record license and related compliance information in your business profile for use on documents you issue. Conform LLC does not verify licenses, permits, bonds, or insurance and does not guarantee that any Subscriber is licensed or insured.
Tools for equipment logging, refrigerant records, estimates, invoices, and tax lines are provided for your operational use only. They do not constitute legal, tax, EPA, or other professional advice, and they do not mean Jrnyman provides regulatory compliance services on your behalf.
Jrnyman is a field service management platform that provides tools for:
We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.
Certain features of the Services require a paid subscription. By selecting a subscription plan, you agree to pay all fees in accordance with the billing terms presented to you at the time of purchase. Current list pricing is Solo $29/month ($290/year) and Crew $79/month ($790/year), as shown on our website and at checkout (taxes may apply).
For Jrnyman subscription fees, Conform LLC is the merchant of record. Subscription payments are processed by Stripe on our behalf.
New Subscriber organizations receive a one-month (30-day) free trial when they create an account. A payment method is not required to start the trial. During the trial you may use the features of the plan associated with your account (Solo or Crew, as selected or assigned at signup).
When the trial ends, access may enter a short grace period and then become limited (including read-only mode) until you subscribe and pay the applicable fees, unless we state otherwise. We may modify, suspend, or discontinue trial terms for future signups, and we may revoke a trial if we reasonably suspect abuse (for example, repeated new organizations created to extend free access). One free trial per organization unless we expressly offer another in writing.
After a paid subscription begins, subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. Your subscription will automatically renew at the end of each billing period unless you cancel it.
By providing your payment information for a subscription, you authorize us and Stripe to charge your payment method for the subscription fees and any applicable taxes on those fees.
From time to time we may offer promotional pricing in addition to the standard free trial. Eligibility, price, billing interval, and duration will be stated in the invitation, checkout page, or written offer we provide. Promotional pricing:
Joining the waitlist alone does not guarantee promotional pricing beyond the standard free trial. If no promotional offer is presented at checkout, standard list pricing applies after the trial.
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation of a paid subscription, you will continue to have access to the paid features until the end of your current billing period. No refunds will be provided for partial billing periods unless required by law or expressly stated in a promotional offer. Canceling during a free trial ends trial access according to the trial rules above; no subscription charge is due unless you have started a paid plan.
We may change subscription fees at any time. Any price changes will take effect at the start of the next billing period after we provide notice to you.
Subscribers may enable Stripe Connect to accept card and related payments from End Customers for field work. Jrnyman uses direct charges on the Subscriber's connected Stripe account. When Connect is enabled:
Taxes. You are solely responsible for determining, collecting, reporting, and remitting any taxes assessed on your field services and invoices. Jrnyman may provide optional tax-rate fields as a convenience; we do not calculate, collect, or remit sales tax on your behalf for End Customer payments. Any taxes Conform LLC must collect on Jrnyman subscription fees are separate and disclosed at subscription checkout.
Use of Stripe Connect is also subject to Stripe's Connected Account Agreement and related policies. We may suspend Connect features if Stripe or we determine that your account presents elevated risk or violates these Terms.
Estimate approval pages allow an End Customer to indicate acceptance of a quote or to request changes. Unless a Subscriber and End Customer have a separate written agreement stating otherwise, an End Customer's click to approve an estimate through Jrnyman is a request to proceed / schedule based on the quoted amounts and is not a binding contract formation with Conform LLC. Any contract for work is solely between the Subscriber and the End Customer. Subscribers remain responsible for their own customer contracts, warranties, and consumer-protection obligations.
You retain ownership of any content you submit, post, or display on or through the Services ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for the purpose of providing and improving the Services.
You represent and warrant that:
You agree not to engage in any of the following activities:
The Services and all content, features, and functionality thereof, including but not limited to software, text, graphics, logos, icons, images, audio clips, and video clips, are owned by Conform LLC and are protected by copyright, trademark, and other intellectual property laws.
You may not:
The Services may integrate with or contain links to third-party services and websites. We do not control and are not responsible for the content, privacy policies, or practices of any third-party services. Your use of third-party services is subject to their respective terms and policies.
We use Stripe for payment processing (including Stripe Connect for End Customer payments). Your use of Stripe is subject to Stripe's Terms of Service and Privacy Policy.
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. By using the Services, you consent to our collection and use of information as described in the Privacy Policy. Subscribers are responsible for providing any notices and obtaining any consents required when they upload End Customer personal information into the Services.
We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease.
You may terminate your account at any time by following the account deletion process in your account settings or by contacting us. Upon termination, we may retain certain information as required by law or for legitimate business purposes.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CONFORM LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, OR FROM ANY FIELD WORK, ESTIMATES, INVOICES, OR PAYMENTS BETWEEN SUBSCRIBERS AND END CUSTOMERS.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid us for Jrnyman subscriptions, if any, in the twelve (12) months preceding the event giving rise to the liability (not End Customer payment volume).
You agree to indemnify, defend, and hold harmless Conform LLC and our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services, your User Content, your violation of these Terms, your field work or dealings with End Customers, or your failure to maintain licenses, permits, certifications, or insurance required by applicable law.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions, unless and until we update this section following legal counsel review.
Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation, the parties will work in good faith to agree on an appropriate dispute-resolution process. Binding arbitration or other dispute-resolution terms may be added or revised after counsel review; the then-posted Terms control.
If you believe that content on the Services infringes your copyright, please contact us with the following information:
DMCA notices should be sent to: team@conform.solutions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Conform LLC.
You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms at any time without restriction.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Conform LLC regarding the Services.
If you have any questions about these Terms, please contact us at:
Conform LLCQuestions? Contact us at team@conform.solutions